Privacy policy

At Body in Balance we understand how important it is to respect and protect your personal data. We want you to know that we take this responsibility very seriously and regularly review our practices.

1. Who is responsible for your data
Our Privacy Policy applies to the personal data that Body in Balance collects and uses. References in this Privacy Policy to ‘Body in Balance Therapy, ‘we’, ‘us’ or ‘our’ mean Body in Balance Therapy. We control how your personal data is collected and the purposes for which your personal data is used.

2. Personal data we collect about you
When using the term ‘personal data’ in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold.

We collect and store the following pieces of information about individuals who contact us regarding our services and previous customers of Body in Balance.

Gathered personal data types

  • First name
  • Last name
  • Email address
  • Telephone number
  • Address

When is the data collected?
When you enquire about a service.

Sensitive personal data
We do not collect or process sensitive personal data.

3. Why we use your personal data
We use your personal data for the following purposes:

  • To make contact with you by telephone or email when you complete contact forms
  • To provide you with information about products or services that you request or we feel may interest you, where you have consented to be contacted for such purposes

4. How long do we keep your personal data
We hold personal data for different purposes and the length of time we keep your information will vary depending on the services or products we are providing.

5. Security and storage of your personal data
We are committed to ensuring that your information is secure. Although we make every effort to protect the personal information which you provide to us, the transmission of data over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to the Website and that any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

6. Cookies
Cookies are small pieces of data that are downloaded to your computer or mobile device when you visit a website or application.

Most common types of cookies
Session cookies
These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.

Persistent cookies
These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).

First and Third Party cookies
This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.

Our use of cookies
We use cookies to improve your experience on our website and for functionality purposes. These cookies only last as long as your online session, and disappear from your computer or device when you close your browser (like Internet Explorer or Safari).

7. Links to other websites
This Privacy Policy does not cover third party websites that we may link to within our website. We encourage you to read the Privacy statements on other websites that you visit. Please note that we are not responsible for the content on other websites.

8. Your rights
As an individual you are empowered by a number of rights concerning the protection of your personal data to prevent misuse. You may contact us at anytime by post or email for the following:

  • To update any out of date or incorrect personal information which we are holding about you
  • To request access to the personal data we hold about you

You have the right to object to us using your personal data or to ask us to delete or remove it if there is no need for us to keep it. You can also ask us to stop processing your personal data in anyway. Please send this request using our email form.

9. Updates to our privacy policy
We may make changes to this Privacy Policy from time to time, including as part of the new General Data Protection Regulation. We will update the Privacy Policy and publish new versions on our website.

10. Contact
If you have any questions regarding this Privacy Policy, please feel free to contact us using our email form.